The 8D Problem Solving Process & Tools (PowerPoint PPTX)

The 8D Problem Solving Process has become a standard in many industries as problem solving or improvement process, as internal Corrective Action Request (CAR) Process or as Supplier Corrective Action Request (SCAR) Process.

The 8D Problem Solving Process Training Module includes:

1. MS PowerPoint Presentation including 207 slides covering our Global 8D Problem Solving Process Tools, a Case Study and 7 Workshop Exercises.

2. MS Word Problem Solving Process Case Study (imbedded as part of the exercises in slide 50, 53, 56, and 99)

3. MS Word 8D Problem Solving Report Template (imbedded in slide 15)

4. MS Excel 8D Problem Solving Process Worksheet Template & Example

5. MS Excel Process Variables Map Template & Example, Process FMEA Template & Example, and Process Control Plan Template

The key problem-solving tools included in the 8D Problem Solving Process are, Pareto Chart, Histogram, Run Chart, 5 Whys, Is-Is Not Matrix, Process Flow Chart, Process Variables Map, Fishbone Diagram, Comparative Analysis, Scatter Plot, Box Plot, Process Failure Mode and Effects Analysis (FMEA), Root Cause Theory Testing, Mistake Proofing, and Process Control Plan.

"After you have downloaded the training material, you can change any part of the training material and remove all logos and references to Operational Excellence Consulting. You can share the material with your colleagues and clients, and re-use it as you need. The only restriction is that you cannot publicly re-distribute, sell, rent or license the material as though it is your own. Thank you."

The 8D Problem Solving Process document also delves into the critical terminology and roles essential for effective problem-solving. It provides detailed definitions of key terms such as symptom, problem, possible cause, most likely cause, and root cause. The document outlines the responsibilities of team members, emphasizing the importance of technical input and descriptive feedback. It includes comprehensive examples of tools like the IS-IS NOT Matrix, Fishbone Diagram, and Process Flowchart Map. The training module also covers interim containment actions, highlighting their cost implications and necessity for customer protection.